TITAN CUSTOMER SUPPORTCustomer warranty & returns portal
Titan Motor Factors

INDEPENDENT THINKING. TRADE FOCUS.

THE POWER
BEHIND YOUR
WORKSHOP.

The parts. The knowledge. The people.
A proper partner for whatever comes next.

Find your Titan team How to order →
PARTS / PEOPLE / POSSIBILITYDiscover Titan ↓
AVONMOUTH →YATE →WESTON / A&S →BOSTON →

More than a part number

A proper partner
for your workshop.

Good parts are only one part of the conversation. Every enquiry starts with the job in front of you. Tell the team what you need, share the vehicle details and let’s work through the right options together.

From Avonmouth, Yate and Weston-super-Mare to Boston in Lincolnshire, our branch teams connect workshops with aftermarket parts and equipment. Share the vehicle details and the work you are doing. Your team will help you confirm specification, availability and the next step.

Talk to the team

The workshop range

For the jobs on your ramp.

A guide to the categories to discuss with your branch. Availability and specification are confirmed per enquiry.

Conceptual arrangement of automotive parts
THE RIGHT PART. THE NEXT STEP.
01 / STOP

Braking

Discs, pads and hydraulic components. Have the registration, axle and brake system details ready to help identify the correct fit.

View enquiry guide
02 / SERVICE

Filters & lubricants

Build the service around the vehicle. Confirm engine details, filter requirements and the manufacturer’s oil specification.

View enquiry guide
03 / DRIVE

Clutch & transmission

Talk through the clutch, flywheel and related components together. Engine and gearbox information can make the difference.

View enquiry guide
04 / CONTROL

Steering & suspension

From arms and joints to springs and dampers. Specify the position on the vehicle and any relevant chassis details.

View enquiry guide
05 / POWER

Electrical & batteries

Check battery size, rating and technology, including start-stop requirements. Ask about the right application for your vehicle.

View enquiry guide
06 / EQUIP

Tools & workshop

Discuss workshop tools and equipment with the team. Describe the task, access constraints and the vehicles you work on.

View enquiry guide

A straightforward start

Your next job.
Our next conversation.

New to Titan? Start with a branch conversation about your business and the way you order. Account arrangements are discussed directly with the team.

Speak to a branch

Tell us about the vehicle

Registration or VIN, the job you are doing and any part references or useful photographs.

Confirm the details

Agree specification, price and availability with the team before placing your order.

Plan the next step

Check collection or delivery arrangements with your branch and keep your order reference handy.

Quality names. Local knowledge.

Brands we stock.

Explore a selection from our range. Select a logo to visit the brand's official website.

Ranges and availability vary by branch. Your Titan team can confirm the right part for your vehicle.

Ask your branch →
More names across our range
BoschAirstalEurobrakeGulfYuasaAutochargeComlineDraperKerr NelsonRymecGTSuplexTricoIJS

Ask your branch about these additional brands and the options available for your application.

CONNECTED.
01

Send your enquiry

Bring part details and useful photographs into the conversation.

02

Review your quote

Review the quotation and select the individual parts you need.

03

Keep the detail together

Return to current and past enquiries and orders, with notifications on your device.

A guide to the platform's features, not a live app screen.

Connect Plus by Automotive Automation

Your branch.
Closer to hand.

A workshop enquiry does not always fit into a quick phone call. Connect Plus gives photographs, quotations and order conversations a place to stay together.

  • Enquiries and orders with photographs
  • Quotations with individual part selection
  • Mobile notifications
  • Current and past enquiry and order history

Ask your Titan branch about getting connected and which features are available for your account. The store listing is called Vision Connect+.

VIEW THE APPiPhone & iPad VIEW THE APPAndroid
Ask about app access About the platform →

Downloading the app does not set up a Titan account. Your branch can explain the access arrangements.

People make the difference

One team. From enquiry to handover.

From the first conversation to the final handover, each role supports the next step in your order.

Leadership & management

People behind the business.

Jason
Managing Director
Nick Mace
Management
SALES

The conversation

The sales team is your point of contact for part enquiries, options and order details.

WAREHOUSE

The preparation

Warehouse colleagues support the picking and preparation of parts for collection and delivery.

DRIVERS

The handover

Drivers connect the branch and its customers through agreed delivery arrangements.

Before you order

Clear details.
Fewer loose ends.

A quick check at the enquiry stage helps your branch understand exactly what the workshop needs.

What information should I have ready?

Start with the registration or VIN, the work being carried out and the parts required. Include any part references, engine or gearbox details and useful photographs. Use our workshop guide to copy or print a category-specific checklist.

How do I confirm price and availability?

Speak to your branch before committing to a job or order. The team will confirm the available options, specification and price for your enquiry.

Can I arrange collection or delivery?

Discuss the available arrangements with your local branch when placing the order. Timing and coverage need to be confirmed for the particular order.

What if I need help after ordering?

Contact the supplying branch with your order reference and the details of the query. For returns or warranty enquiries, ask the team about the applicable process before sending parts back.

Your local conversation starts here

Find your Titan team.

For parts, availability and account enquiries, contact a branch directly.